Using the "think aloud" technique is good for:

Using the "think aloud" technique is good for:

a) Understanding how the design team have reasoned.

b) Understanding how the users are reasoning.

c) Understanding what the user is looking at.


Answer: b

Common test metrics are:

Common test metrics are:

a) Number of successful task completions, number of critical errors made, and time on task.

b) Number of successful task completions, the amount of feedback from the participants, and the number of questions from the participants.

c) Number of questions from the participants, the number of times the product "crash", and the amount of feedback from the participants.


Answer: a

When planning a usability test these are key-issues to consider.

When planning a usability test these are key-issues to consider.

a) The number of participants, the look of your product, and the time of day

b) The number of participants, the location of the test, and how the participants like the product.

c) The scope (what part you are testing), the purpose, and the tasks the users are to perform.


Answer: c

One central component of usability testing is:

One central component of usability testing is:

a) Collecting data about the errors ("bugs") in functionality of the product.

b) Collecting data about what the users think about the product.

c) Collecting data about users' performance on predefined tasks.


Answer: c

Usability testing refers to:

Usability testing refers to:

a) Evaluating a product or service by performing a strict test-protocol.

b) Evaluating a product or service by testing it with "edge-case" data.

c) Evaluating a product or service by testing it with representative users.


Answer: c